Every time we have used Lane Thompson to service our heating and air conditioning systems, we have been very pleased with their service! Tina thoroughly explains any issues we are having, solutions, and even investigates ways to save us money! This company is professional, responsive, and shows up when scheduled. I would highly recommend Lane Thompson Heating & Cooling!


Outstanding service! These guys went above and beyond for us! Our system went out unexpectedly and we called multiple companies to come out and give is a quote. A few of them didn't even show up. Out of the three that did Lane Thompson was the best price and most professional. I'm blown away at the response time and service we received! They have earned a customer for life. We ended up replacing our whole system and they didn't even leave a spec of dust. AMAZING! There is no reason to go anywhere else

Billy Galloway

Showed up on time, completed the work ahead of schedule (new install).

Never have had a more knowledgeable HVAC professional in my entire life. I am definitely a customer for as long as I am in Tri-cities. I'd recommend them to anyone.

Thanks again guys.

Christopher Day

Responsible, honest and quality work. Used them for years for service and installation. Highly recommend.

Ralph McDaniel

Absolutely fantastic service. We had an urgent issue with my grandparents air conditioning, This was no good for my grandfather who has breathing problems as is. We gave them a call and they were on site within 30 minutes. Found and fixed the issue on the same day. Would definitely recommend to anyone needing their units serviced.

Jacob Farmer

Excellent company. Recently completed a unit change out and converted to gas heat. They also removed the old unit and left a clean work site.
Very professional and courteous in all the phases of this job. Both the appointments with me were kept on time.
This project went well from the very first contact with this company. I will not hesitate to call them in the future or recommend them to others in need of their profession.
Erwin, TN.

L.W. Peterson

Very friendly, professional service. I'm very glad I read the other reviews and decided to call Lane Thompson. Franklin got my heat pump working again quickly and the price was very reasonable. I'll be calling him again if the need arises. You shouldn't hesitate to call him if you're in need of service.

Barbara Mullikin

The crew at Lane Thompson Heating & Cooling are all so warm, polite, and familiar, they feel like family or old friends, even the first time you meet them. They showed up right on time to install our new heat pump, worked diligently the entire time they were on the job, and completed the installation right on schedule the following afternoon. There was minimal interruption to my daily routine, and I really felt like my home, my time, and my family were just as important to the workers as they are to us. We would definitely recommend Lane Thompson and we will definitely count on them again the next time we need maintenance on our heating & cooling system.

Sarah Cox

They are the best. Four years ago they installed the unit and have had no problems. They provide the routine maintenance and have always been professional. Tina is friendly, knowledgeable, prompt and thorough. Everyone that i've talked with at Lane Thompson heating and air communicates well, follows up and does a great job cleaning up after the job.

Shaune Norwood

Lane Thompson Heating and Cooling provided fantastic service, and has a crew that is passionate about the work they do. I would not hesitate to call them again or reccomend them to anyone I know. If you are looking for professionals that are on time, thorough, and get the job done right the first time, look no further!

S. Kyle Lewis